Refund Policy

Overview

AstralKind sells one-time digital astrology reports. Because reports are generated and unlocked digitally, refunds are reviewed case by case rather than handled like physical product returns.

When Refunds Are Usually Approved

• Duplicate purchase of the same report.
• Payment succeeded but the report could not be unlocked after support review.
• AI generation failed and we cannot provide a replacement report.
• Accidental purchase reported promptly before meaningful report access.

When Refunds May Be Declined

• The report was successfully generated, unlocked, and accessed.
• The request is based only on disagreement with an astrology interpretation.
• The customer provided incorrect birth details and did not request help promptly.
• The purchase is connected to abuse, fraud, or payment dispute misuse.

Request Window

Please request a refund within 7 days of purchase. Include the checkout email, approximate purchase time, and reason for the request.

How To Request

Send refund requests to [email protected] from the email used at checkout. Replace this working contact before launch if a different support address is used.

Payment Provider Timing

Approved refunds are submitted through the payment provider. Bank and card processing times are outside AstralKind's control.

Chargebacks

If you have a problem with access or report generation, contact support first. Chargebacks may cause report access to be suspended while the provider reviews the dispute.